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SHIPPING


National Shipping Policy

This policy applies to all orders placed through Taller Telar destined for any address within the Mexican Republic.

National Shipping Costs

  • Cost Assumed by the Customer: Just as with international shipments, the customer is responsible for covering the total cost of shipping from our facilities to the destination address.
  • Cost Calculation: The cost is calculated automatically based on the weight and dimensions of the packaged rug, and the destination zip code.
  • Visualización del Costo: El costo exacto del envío se mostrará detalladamente y se agregará al total de la compra durante el proceso de "checkout", al momento de indicar la ubicación de entrega del tapete. Se proporcionará una cotización vía WhatsApp o vía correo electrónico.
  • Transportation Options: We work with reliable national courier services (Estafeta, FedEx, Paquetexpress, Redpack, etc). The customer will be able to select the option that best fits their time and cost needs.

Processing and Delivery Times

Order Processing Time

  • Definition: It is the time that elapses from the confirmation of payment until the rug is packaged and delivered to the courier company.
  • Standard Timeframe: Orders are typically processed in business days.
  • Custom Orders: Made-to-order or customized rugs may require additional processing time, which will be specified in the product description.

Transit Time

  • Definition: It is the time it takes the courier service to transport the rug within Mexico.
  • Estimated Timeframe (Main Zones): The standard transit time is business days in most main cities.
  • Estimated Timeframe (Extended Zones): Remote or difficult-to-access areas (Extended Zones) may take up to an additional business days. If your zip code falls into this category, the shipping calculation system will inform you.

National Shipment Tracking

  • Once the order is delivered to the courier service, the customer will receive a shipping confirmation email with the tracking number and a link to track their package.
  • The customer is responsible for monitoring the status of their shipment.


Damages, losses or National returns

  • Inspection Upon Receipt: Please check the condition of the package and the rug immediately upon receipt.
  • Damages: If the rug arrives damaged, the customer must notify Taller Telar in writing at info@tallertelar.com within 24 hours of receipt, attaching clear photographs of the packaging and the damage.
  • Loss: In the event that a package is declared lost by the courier service, we will proceed to file the corresponding claim and a replacement or a full refund will be offered, depending on availability and the customer's decision, once the courier service confirms the loss.

Local Pickup (Optional)

  • If you reside in Guadalajara, Jalisco or near the city, you have the option to pick up your order directly at our store address, Av. Ignacio L Vallarta 1217, Col Americana, Americana, 44160 Guadalajara, Jal.
  • This option eliminates the shipping cost.



International Shipping Policy

Scope of the Policy

This policy applies to all orders placed through Taller Telar destined for any address within the United States of America and Mexico. All shipments originate from Guadalajara Jalisco.

Shipping Costs

  • Cost Assumed by the Customer: The customer is responsible for covering the total cost of shipping from our facilities in Mexico to the destination address in the USA.
  • Cost Calculation: Shipping costs are calculated based on the weight, dimensions of the packaged mat, and the destination postal code provided by the customer.
  • Visualización del Costo: El costo exacto del envío se mostrará detalladamente y se agregará al total de la compra durante el proceso de "checkout", al momento de indicar la ubicación de entrega del tapete. Se proporcionará una cotización vía WhatsApp o vía correo electrónico.
  • Transportation Options: We offer shipping services through reliable international courier companies (such as DHL, FedEx, UPS, etc.). The customer can select the option that best fits their budget and estimated delivery time.

Processing and Delivery Times

Order Processing Time

  • Definition: It is the time that elapses from the confirmation of payment until the rug is packaged and delivered to the courier company.
  • Standard Timeframe: Orders are typically processed in business days.
  • Custom Orders: Made-to-order or customized rugs may require additional processing time, which will be specified in the product description.

Transit Time (Delivery)

  • Definition: It is the time it takes the courier service to transport the rug from Mexico to the final address in the USA.
  • Important Note: Delivery times are estimated and not guaranteed. They may vary due to customs inspections, weather conditions, or seasonal peaks.

Shipment Tracking

  • Once the order is handed over to the courier service, the customer will receive a shipping confirmation email that will include the tracking number and a direct link to the carrier's website.
  • The customer is responsible (as are we) for monitoring the status of their shipment using the provided tracking number.


Customs and Tariffs

  • Delivered Duty Unpaid (DDU): The price of our rugs does not include tariffs, import taxes, or US customs clearance fees.
  • Customer Responsibility: The customer is solely responsible for paying any tariff, tax, fee, or customs charge that may be imposed by the US government for the importation of the merchandise.
  • Package Refusal: If the customer refuses the package due to the refusal to pay tariffs or taxes, they will not be reimbursed for the cost of the rugs, and the original shipping costs and any additional return costs charged by the courier service to our company will be deducted.


Damage or Loss During Shipping

  • Inspection Upon Receipt: We strongly recommend thoroughly inspecting the package at the time of delivery.
  • Damage: In case of receiving a damaged rug, the customer must notify Taller Telar in writing to "info@tallertelar.com" within 48 hours of receipt, attaching clear photographs of the packaging and the damage.
  • Loss: If the package is lost in transit, we will initiate a claim with the courier company. The resolution process and possible reshipment or refund will be based on the timing and compensation policy of that courier service.